In March this year, the second session of the 14th National people's Congress opened in Beijing. During the meeting, emphasis was placed on the key points of work such as "optimizing the consumption environment, carrying out the" consumption Promotion year "activities, implementing assured consumption actions, and strengthening the protection of consumers' rights and interests, and speeding up the construction to meet the requirements of high-quality development.BestliveroulettecasinosThe standard system promotes the continuous improvement of the quality of goods and services. To enable more people to consume, dare to consume, and willing to consume, enterprises need to improve the quality of products and services and create a safe and honest consumption environment. "

Therefore, in order to establish the exemplary and leading role of high-quality enterprises in consumer service, strengthen the promotion of enterprises' awareness of consumer service. This year, Sina's consumer service platform Black Cat complaint [download black cat complaint client] added the honor of "Black Cat Star Diamond Enterprise" for the first time. This honor takes the comprehensive service data of the merchants in the black cat complaint platform as the benchmark and the annual / quarterly as the measurement cycle, through the comprehensive rating of the enterprise's product / service quality and reputation, finally select the "Star Diamond" enterprises that meet the standards. A good reputation means the support and recognition of consumers, which is the intangible capital for enterprises to operate and develop for a long time. The purpose of the establishment of "Black Cat Star Diamond Enterprise" is to encourage enterprises in various industries to continuously improve the level of consumer service, strengthen the sense of honesty and self-discipline, establish a business benchmark with quality first, and help the consumer environment to improve steadily. Through layer by layer screening, it is obtained that the "Black Cat Star Diamond Enterprises" in 2023 areBestliveroulettecasinosFeihe, Monster charging, Jiuyang, McDonald's China customer Center, oppo Service, SUNING, Tuhu car maintenance, vivo, questionnaire Star, a total of nine enterprises.

Black cat complaint is a public welfare consumer service platform of Sina. From the beginning of 2018 to the end of March 2024, the black cat complaint platform has received more than 1800 valid consumer complaints, and more than 1100 million complaints have been resolved. the platform covers shopping, e-commerce, finance, entertainment, telecommunications services, tourism and other consumer areas. More than ten thousand enterprises solve consumption problems for consumers on the black cat complaint platform.

In the future, black cats will continue to give full play to their social values and join hands with all parties to contribute to the protection of consumers' rights and interests.